Computer Based Testing (CBT) Exam Rescheduling, Cancellations, and Refunds
NCEES and Pearson VUE understand that circumstances may arise that require you to reschedule or cancel your exam. You may cancel or reschedule your appointment through your MyNCEES account. You may be entitled to a refund, depending on the date that you cancel or reschedule the exam. See below for details. Applicable refunds will be processed automatically and applied to the same credit card used when registering for the exam within 7–10 business days.
All reschedule fees are payable directly to Pearson VUE and are subject to applicable Pearson VUE fees. You must reschedule a computer-based exam at least 48 hours in advance of your scheduled appointment.
You may cancel your exam as long as you do so more than 48 hours in advance of your scheduled appointment. Cancellations that are received more than 48 hours in advance of a scheduled appointment will be eligible for a refund of the NCEES registration fee less a $50 administrative fee. Cancellations are not allowed within 48 hours of a scheduled appointment.
If a test center is open during inclement weather, neither NCEES nor Pearson VUE will make exceptions to refund and fee policies for examinees who cancel, reschedule, or fail to attend their scheduled appointment because of weather conditions.
If, on the day you are scheduled to test, you are unable to attend the exam for any of the following reasons, you may be allowed to reschedule without paying a rescheduling fee or may be allowed to cancel with a full refund:
- Illness, either yourself or immediate family member
- Death in the immediate family
- Disabling traffic accident
- Court appearance or jury duty
- Military duty
To avoid any monetary penalty in such situations, you will be required to provide reasonable documentation to NCEES within 14 days of your originally scheduled appointment confirming why you were unable to test as scheduled.
If you have an issue regarding a payment or refund, contact NCEES directly at 864-654- 6824. Fees associated with chargebacks, returned checks, or any form of disputed payment are the responsibility of the issuer.